shipping policies

shipping policies

Thank you for shopping with Oceanica! We are committed to ensuring that your order arrives on time and in perfect condition. Below, you’ll find our comprehensive shipping policy to help you understand our procedures, timelines, and costs.

1. Order Processing
  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). During peak periods, processing times may increase slightly.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Order Fulfillment: After your order has been processed, it will be dispatched, and a tracking number will be sent to your email.

2. Shipping Destinations

       We currently ship to the following locations:

  • Domestic: Shipping is available throughout Oceanica.
  • International: We ship to most countries worldwide. If your location is not available at checkout, please contact us at michaelba21@yahoo.com to confirm.

Note: Certain products may be restricted from shipping to specific locations due to local laws and regulations.

3. Shipping Methods & Costs

    We offer the following shipping options:

     Domestic Shipping:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
  • Free Shipping: On orders over $70

    International Shipping:

  • Standard International: 7-21 business days
  • Expedited International : 5-10 business days
Shipping costs are calculated based on the weight, size, and destination of your order. The exact cost will be displayed during checkout.
4. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly through our website or the carrier’s platform. If you experience any issues with tracking, please contact us at michaelba21@yahoo.com

5. Delivery Timelines

  • Delivery times are estimates and may vary based on your location, shipping method, and unforeseen circumstances (e.g., weather delays or customs processing for international shipments).
  • We are not responsible for delays caused by the carrier or customs clearance processes.
6. Taxes, Duties, and Customs Fees

        For international orders:

  • Import duties, taxes, and customs fees may apply depending on your country’s regulations. These fees are not included in your order total and are the customer’s responsibility.
  • Please check with your local customs office for more information on applicable fees.
7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect shipping address, refusal to accept delivery, or failure to pick up the package, the following policies apply:

  • Reshipping Fees: Customers are responsible for any reshipping fees.
  • Refund Policy: Original shipping costs are non-refundable.
8. Lost, Damaged, or Stolen Packages

We take great care to ensure your order is securely packaged, but in the event of an issue:

  • Lost Packages: If your package is lost in transit, please contact us at michaelba21@yahoo.com. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your item arrives damaged, please email us within 7 days of delivery with photos of the damaged item and packaging.
  • Stolen Packages: We are not responsible for stolen packages marked as delivered by the carrier. We recommend shipping to a secure location.

9. Changes to Shipping Policy

We reserve the right to update this policy at any time. Changes will be posted on this page, and the date of the most recent update will be noted at the top of this page.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

  • Email: michaelba21@yahoo.com

Thank you for choosing Oceanica! We’re here to ensure your shopping experience is smooth and enjoyable.

11. Key Features of a 30-Day Return Policy:

A. Eligibility:

    1. Products must usually be returned in their original condition, often with tags or packaging intact.
    2. Some items, like perishables, personalized goods, or opened software, may be excluded.
  B. Refund Options:
    1. Refunds can be processed to the original payment method.
    2. Some businesses offer store credit or exchanges instead.
C. Documentation:
    1. Customers may need to present proof of purchase, like a receipt or order confirmation.
E. Shipping/Handling:
    1. For online purchases, customers might have to cover return shipping costs unless the product was defective.
F. Exceptions:
    1. Clearance or sale items might have different policies.
    2. Some companies charge restocking fees for returns.